Support Center
Need help optimizing your StrideIQ experience? Our mission control is active 24/7 to ensure your training never stops.
Get in Touch
Connect with our human or AI support agents for technical assistance.
Email Support
For complex troubleshooting or account inquiries. Response time < 12h.
support@strideiq.fit →AI Help Agent
Chat with our intelligent support agent for instant feature guides and tips.
Ask the Coach →Community Feed
Ask the global StrideIQ family for training tips and community support.
Join the Feed →Knowledge Base
Deep dives into the StrideIQ engine and how to master our autonomous agents.
Setup PWA
Learn how to install StrideIQ as a professional app on your homescreen.
Installation Guide →Technical FAQ
Quick answers to the most common tactical questions.
Is my data shared with other apps?
No. StrideIQ data stays within our secure cloud unless you explicitly use our upcoming export features.
What happens if I lose GPS signal?
Our movement agents use dead-reckoning and cadence data to estimate your pace until signal is restored.
How do I promote to Admin?
Admin status is reserved for project operators. If you are a developer, check the README in the repository.
Does the AI Coach work offline?
Basic telemetry works offline, but AI-powered voice coaching and summary generation require a connection.